If you are unhappy with your urn you many return it in the original packaging within 7 business days for a full refund less $20 restocking fee and our shipping cost to you. You will also pay return shipping. No returns on special orders or engraved urns. You must call us to notify us of your return and receive return instructions.

Our email is
our toll free phone number is 1-800-594-8022
Our non toll free phone number is 1-912-225-3097
Our return address is:
Keller Urns
104 Pine Bluff Drive
Statesboro, GA. 30458

***Note - No returns on special or personalized orders

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